At Rotelx, we respect the privacy of our vendors and are committed to protecting personal information collected through our marketplace.
This Vendor Privacy Policy explains how Rotelx collects, uses, stores, protects, and shares information relating to vendors who register, operate stores, list products, provide services, or otherwise participate in the Rotelx marketplace.
By registering or operating as a vendor on Rotelx, you acknowledge that you have read and understood this Vendor Privacy Policy.
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1. About This Policy
This policy applies to individuals, businesses, companies, service providers, property providers, vehicle sellers, auction vendors, accommodation providers, and other vendors using Rotelx.
It should be read together with:
Rotelx Vendor Terms & Conditions
Rotelx General Terms & Conditions
Rotelx Customer Privacy Policy
Rotelx Return & Refund Policy
Other applicable Rotelx policies
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2. Information We Collect From Vendors
When you register or operate a vendor account, we may collect information such as:
Personal Information
Full name
Username
Email address
Telephone number
Residential or business address
Date of birth where legally required
Government-issued identification information where required for verification
Business Information
Depending on your business, we may collect:
Business name
Business address
Business registration information
Business registration number
Tax-related information where applicable
Business contact details
Business category
Store name
Store description
Business documents
Payment and Payout Information
To process vendor payments and withdrawals, we may collect:
Bank account information
Account name
Bank name
Payment details
Transaction information
Withdrawal information
We may use third-party payment processors or financial service providers to process payments and payouts.
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3. Vendor Store Information
When you create a vendor store, we may collect and display information such as:
Store name
Store logo
Store banner
Business description
Products and services
Product images
Product prices
Store location
Business contact information
Customer reviews and ratings
Store policies
Some of this information may be publicly visible to customers and website visitors.
Do not upload personal or confidential information that you do not want publicly displayed.
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4. Vehicle and Auction Information
If you list vehicles or participate in vehicle auctions on Rotelx, we may collect information relating to:
Vehicle make and model
Vehicle identification information
Registration information
Ownership documentation
Vehicle images
Mileage
Vehicle condition
Auction information
Pricing information
Other documentation reasonably required to verify the listing
We may use this information to verify listings, prevent fraud, support customers, and operate the vehicle marketplace.
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5. Property and Accommodation Information
For vendors listing apartments, houses, hotels, rooms, or other accommodation/property services, we may collect:
Property details
Property address or location
Property images
Ownership or authorization documentation
Rental information
Availability
Pricing
Booking information
Contact information
We may use this information to operate Rotelx’s property and accommodation marketplace.
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6. Information We Automatically Collect
When you use Rotelx, we may automatically collect certain technical information, including:
IP address
Browser type
Device type
Operating system
Pages visited
Login activity
Date and time of activity
Referring website
Website usage information
Cookies and similar technologies
This information may help us maintain website security, improve performance, prevent fraud, and understand how vendors use our platform.
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7. How We Use Vendor Information
Rotelx may use vendor information to:
Create and manage vendor accounts.
Verify vendor identity and business information.
Review vendor applications.
Operate vendor stores.
Process orders and transactions.
Process vendor withdrawals and payouts.
Communicate with vendors.
Provide vendor support.
Verify products, vehicles, properties, and services.
Prevent fraud and abuse.
Investigate complaints.
Maintain website security.
Improve marketplace functionality.
Send important account notifications.
Provide relevant marketing communications where permitted.
Comply with applicable laws and legal obligations.
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8. Vendor Verification
Rotelx may conduct verification procedures before or after approving a vendor.
Verification may involve:
Identity verification
Business verification
Payment verification
Product verification
Vehicle documentation
Property documentation
Other information reasonably necessary to establish trust and marketplace safety
If you fail to provide requested information, Rotelx may restrict or suspend certain vendor functions.
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9. Customer Information Received by Vendors
Vendors may receive limited customer information when necessary to fulfill orders, bookings, deliveries, rentals, or services.
This information may include:
Customer name
Delivery information
Contact details
Order information
Booking information
Other information reasonably necessary to complete the transaction
Vendors must only use customer information for legitimate purposes connected to the Rotelx transaction.
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10. Vendor Responsibilities Regarding Customer Data
If you receive customer information through Rotelx, you agree to:
Keep customer information confidential.
Use it only for legitimate business purposes.
Protect it against unauthorized access.
Not sell customer information.
Not rent customer information.
Not use customer information for unauthorized marketing.
Not share customer information with unauthorized third parties.
Not collect unnecessary personal information.
Delete or securely dispose of information when it is no longer required, subject to applicable legal requirements.
Vendors must comply with applicable Nigerian privacy and data-protection requirements.
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11. Sharing Vendor Information
Rotelx may share vendor information with trusted third parties where reasonably necessary to operate the marketplace.
These may include:
Payment processors
Banks and financial service providers
Hosting providers
Website security providers
Shipping and logistics providers
Technology providers
Customer-support providers
Verification providers
Professional advisers
Government agencies or regulatory authorities where legally required
We do not intend to sell vendors’ personal information as a commodity.
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12. Public Vendor Information
Because Rotelx operates a marketplace, some vendor information may be publicly displayed.
This can include:
Vendor/store name
Store logo
Store description
Products
Services
Prices
Public business location
Reviews
Ratings
Public contact information where applicable
Vendors should carefully consider what information they publish on their store.
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13. Cookies and Similar Technologies
Rotelx may use cookies and similar technologies to:
Keep vendors logged in.
Remember preferences.
Improve website functionality.
Analyze website traffic.
Improve security.
Detect suspicious activity.
Improve user experience.
Support marketing and analytics where permitted.
Please also refer to the Rotelx Cookies Policy for additional information.
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14. Marketing Communications
Rotelx may send vendors communications relating to:
Account activity
Orders
Payments
Withdrawals
Policy updates
Security notifications
Vendor support
Platform updates
Promotions
Marketplace opportunities
Where required by applicable law, marketing communications will be subject to appropriate consent and opt-out mechanisms.
You may unsubscribe from non-essential marketing communications where an unsubscribe option is provided.
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15. Data Security
Rotelx takes reasonable technical and organizational measures to protect personal information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Vendors are also responsible for protecting their login credentials and account information.
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16. Data Retention
Rotelx may retain vendor information for as long as reasonably necessary to:
Provide marketplace services.
Maintain business records.
Process transactions.
Resolve disputes.
Prevent fraud.
Meet accounting requirements.
Comply with legal obligations.
Enforce agreements.
Protect Rotelx’s legitimate interests.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
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17. Vendor Privacy Rights
Subject to applicable law, vendors may have rights concerning their personal information, which may include the right to:
Request access to personal information we hold about them.
Request correction of inaccurate information.
Request deletion where legally applicable.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request information about how their personal information is processed.
Lodge a privacy complaint.
Some requests may be subject to legal or regulatory limitations.
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18. Accuracy of Vendor Information
Vendors are responsible for ensuring that information provided to Rotelx is accurate, complete, and current.
If your:
Name
Business information
Address
Phone number
Bank information
Identification information
changes, you should update your account or contact Rotelx where necessary.
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19. Children’s Privacy
Rotelx’s vendor marketplace is intended for individuals and businesses legally capable of entering into commercial agreements.
We do not knowingly collect personal information from children for the purpose of registering them as vendors.
If we become aware that a child has improperly registered as a vendor, we may take appropriate steps to remove the account and associated information where appropriate.
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20. Third-Party Services
Rotelx may integrate with third-party services to provide:
Payment processing
Hosting
Analytics
Security
Communication
Shipping
Verification
Other marketplace functions
Those providers may process information according to their own privacy policies and applicable agreements.
Vendors should review the privacy policies of relevant third-party services where appropriate.
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21. International Data Transfers
Some technology or service providers used by Rotelx may process information outside Nigeria.
Where personal information is transferred across borders, Rotelx will take reasonable steps to ensure that such transfers are handled in accordance with applicable data-protection requirements.
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22. Data Breaches and Security Incidents
If Rotelx becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.
Where required by applicable law, we may notify affected individuals and/or relevant regulatory authorities.
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23. Changes to This Vendor Privacy Policy
Rotelx may update this Vendor Privacy Policy from time to time.
When changes are made, we may update the Last Updated date and publish the revised policy on the website.
Where required, we may provide additional notice or obtain consent.
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24. Contact Rotelx
If you have questions, requests, or concerns regarding this Vendor Privacy Policy or your personal information, please contact us.
Rotelx
Website: rotelx.com
Email: rotelxcustomersupport@gmail.com
Business Address: shop 7, opp oando filling station ijoko road sango ota, ogun state, Nigeria.
