Terms and Conditions
Welcome to Rotelx. These Terms and Conditions (“Terms”) govern your access to and use of rotelx.com and all products and services offered by Rotelx. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
1. About Rotelx
Rotelx is an online retail business operating in Nigeria through rotelx.com. We are committed to providing quality products and a secure shopping experience for our customers.
2. Acceptance of Terms
By using our website, creating an account, or purchasing products, you confirm that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with any part of these Terms, please do not use our website.
3. Eligibility
You must be at least 18 years old or have the consent of a parent or legal guardian to make purchases on our website.
4. Products and Availability
We make every effort to ensure that product descriptions, images, specifications, and prices are accurate.
However:
– Product colours may vary depending on your device display.
– Product availability may change without notice.
– We reserve the right to discontinue any product at any time.
5. Pricing
All prices displayed on our website are in Nigerian Naira (₦) unless otherwise stated.
Rotelx reserves the right to update prices without prior notice. The applicable price will be the one displayed at the time your order is confirmed.
6. Orders
Placing an order does not guarantee acceptance.
We reserve the right to decline or cancel orders due to:
– Product unavailability
– Pricing or technical errors
– Suspected fraud
– Incorrect customer information
– Payment failure
If payment has already been made, any approved refund will be processed using the original payment method where possible.
7. Payment
Payment must be completed before orders are processed and shipped.
We may accept payment through secure third-party payment providers available on our website.
Rotelx does not store customers’ card details.
8. Shipping and Delivery
We deliver within Nigeria and may offer international shipping where available.
Delivery times are estimates only and may be affected by:
– Courier delays
– Weather conditions
– Public holidays
– Security situations
– Customs procedures (for international orders)
Rotelx is not responsible for delays beyond our reasonable control.
9. Returns and Refunds
Returns and refunds are subject to our Return and Refund Policy.
Generally:
– Items must be returned unused and in their original packaging.
– Requests must be made within the specified return period.
– Certain products may not be eligible for return due to hygiene, customization, or safety reasons.
Approved refunds will be processed within a reasonable period.
10. Customer Accounts
If you create an account, you are responsible for:
– Maintaining the confidentiality of your password.
– Providing accurate information.
– All activities carried out under your account.
Rotelx may suspend or terminate accounts involved in fraudulent or unlawful activities.
11. Intellectual Property
All content on rotelx.com, including logos, trademarks, text, graphics, images, product descriptions, designs, videos, and software, is owned by Rotelx or its licensors.
No content may be copied, reproduced, distributed, or used without our prior written permission.
12. Prohibited Activities
You agree not to:
– Use the website for illegal purposes.
– Attempt to hack or interfere with the website.
– Upload viruses or malicious software.
– Use automated systems to scrape website data.
– Impersonate another person.
– Violate any Nigerian law while using our services.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable Nigerian data protection laws.
By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
14. Limitation of Liability
To the maximum extent permitted by Nigerian law, Rotelx shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our maximum liability shall not exceed the amount paid by the customer for the relevant order.
15. Force Majeure
Rotelx shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, strikes, civil unrest, internet outages, government actions, pandemics, or transportation disruptions.
16. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts in Nigeria.
17. Changes to These Terms
Rotelx reserves the right to modify these Terms and Conditions at any time.
Updated versions will be posted on rotelx.com, and continued use of the website constitutes acceptance of the revised Terms.
18. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us through the contact page on rotelx.com or via any official customer support channel published on our website.
Thank you for choosing Rotelx..
