Privacy Policy
At Rotelx, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit rotelx.com, create an account, or purchase our products.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Who We Are
Rotelx is an online retail business operating in Nigeria through rotelx.com.
If you have questions about this Privacy Policy or your personal data, please contact us using the contact details provided on our website.
2. Information We Collect
We may collect the following categories of personal information:
Personal Information
– Full name
– Email address
– Phone number
– Delivery and billing address
– Account login information
Payment Information
Payments are processed through secure third-party payment providers. Rotelx does not store your debit or credit card details.
Order Information
– Products purchased
– Order history
– Delivery preferences
– Transaction details
Technical Information
When you visit our website, we may automatically collect:
– IP address
– Browser type
– Device information
– Operating system
– Pages visited
– Time spent on our website
– Cookies and similar technologies
3. How We Use Your Information
We use your personal information to:
– Process and deliver your orders.
– Create and manage your account.
– Communicate about your purchases.
– Provide customer support.
– Process refunds where applicable.
– Improve our website and services.
– Prevent fraud and unauthorized transactions.
– Comply with legal and regulatory obligations.
– Send promotional communications where you have agreed to receive them.
4. Legal Basis for Processing
In accordance with the Nigeria Data Protection Act (NDPA) 2023, we process your personal data where:
– You have given your consent.
– Processing is necessary to fulfil your order or contract.
– Processing is required to comply with legal obligations.
– Processing is necessary to protect our legitimate business interests, provided your rights are not overridden.
5. Sharing Your Information
We may share your information only where necessary with:
– Payment service providers.
– Delivery and logistics partners.
– Technology and hosting providers.
– Customer support service providers.
– Government or regulatory authorities where required by law.
We do not sell, rent, or trade your personal information to third parties.
6. Cookies
Our website uses cookies and similar technologies to:
– Keep you signed in.
– Remember your preferences.
– Improve website performance.
– Analyse website traffic.
– Enhance your shopping experience.
You can disable cookies through your browser settings, although some website features may not function properly.
7. Data Security
We implement reasonable administrative, technical, and organisational measures to protect your personal information against:
– Unauthorized access
– Loss
– Misuse
– Disclosure
– Alteration
– Destruction
While we strive to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain your personal information only for as long as necessary to:
– Provide our services.
– Maintain business records.
– Meet legal, tax, accounting, and regulatory obligations.
– Resolve disputes.
– Enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under the Nigeria Data Protection Act (NDPA) 2023, you may have the right to:
– Access your personal information.
– Correct inaccurate or incomplete data.
– Request deletion of your personal information where applicable.
– Withdraw consent where processing is based on consent.
– Restrict or object to certain processing activities.
– Request a copy of your personal data in a portable format where applicable.
– Lodge a complaint with the relevant Nigerian data protection authority if you believe your rights have been violated.
We will respond to valid requests within the time required by applicable law.
10. Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take reasonable steps to delete it.
11. Third-Party Links
Our website may contain links to third-party websites or services.
Rotelx is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.
12. International Data Transfers
Where your personal information is transferred outside Nigeria, we will take appropriate measures to ensure that your data receives an adequate level of protection in accordance with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or technology.
The updated version will be published on rotelx.com with a revised effective date.
14. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or how we process your personal information, please contact Rotelx through the contact page on rotelx.com.
We will make every reasonable effort to respond promptly and resolve your concerns.
Thank you for trusting Rotelx with your personal information.
